Returns & Exchanges

At Afrocenchix, we want you to love your hair care routine. If you are not completely satisfied with your purchase, you can return unopened and unused products within 14 days of delivery for a full refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Package Your Items

  Ensure the products are in their original, unopened packaging and securely box them to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label or use a tracked shipping service to send the items back to our warehouse facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-10 business days.